Our Customers Speak!

At Pac-West, we continually hear from our customers how different our customer service is from some of the monolithic national carriers. Our customer service teams work with you to understand the specific needs of your business, and strive to ensure that you get what you need fast, reliably, and at a price that makes the competition wince.

But, don't listen to us - here's what a few of our customers have to say about Pac-West:

“PacWest has always gone the extra mile to accommodate our needs.  As a carrier, we sometimes require additional capacity at a moment’s notice and Pac-West has always been able to cut through the red tape and provision this in a matter of hours instead of weeks.  We continue to be impressed with the level of flexibility and personal attention they provide.  It is a rare characteristic in companies of their size.” -- Lisa Derme, General Manager, BBCOM

“Pac-West delivers on their promises, and their customer service is well beyond what we see with other carriers, always responding quickly to our needs and putting together solutions that work for us.   They truly value their customers, and offer the kind of personal service that makes you smile.” – Frank Landavazo, Director, iTalkGlobal

“We have been doing business with Pac-West Telecomm for many years for a reason… our experiences have always been positive, with reliability being one of the most notable.   The people at Pac-West are some of the best in the industry in terms of relating to and working with customers.    Their customer-centric support does all the little things right - I never wait in line, I have a direct line to my own customer advocate, I always get answers to billing or technical questions quickly, and there’s always follow up with courtesy and professionalism.  With Pac-West, I always get first-class service.” – Arthur Trout, VP Engineering, Cook Telecom

“Pac-West customer service always steps up to take an active role in supporting the growth of our business.   They are helping our company expand LNP across the entire footprint of the United States, and are not only quick to assist in pricing, order placement, and trouble resolution, but are also proactive in reaching out to us to ensure everything is “as it needs to be”.    We look forward to continuing our growth with Pac-West.” -- Kevin McIntosh, Engineering Supervisor, USAMobility Inc.

“Pac-West exemplifies the mantra of going above and beyond expectations. For example, a few months ago we had a major issue with a customer while using one of Pac-West’s services. Instead of pointing the finger back at us, the Pac-West team put a work-around solution in place to solve the problem. The time it took to implement this incredibly complex fix was less than a week and we were kept updated the entire time.   The team was fantastic, and we appreciate their ongoing efforts that help to quickly and consistently resolve issues and help our business.” -- Sebastian Kiely, Manager, Network Services, GlobalPOPs

“Pac-West ROCKS!!  One of my all time favorite vendors for personal touch.”  -- Susan Grecian, Vice President Application Operations, United Online / NetZero

Do you want to find out what we will do to make you our next happy customer? Contact us! To download data sheets or to request more information on how Pac-West can help your business, go to our downloads page, or e-mail sales@pacwest.com.